Goldex Casino Terms and Conditions

We operate Goldex as an online casino and this page sets out the rules that govern use of the site and services. It explains our relationship with account holders, the obligations that apply when you register, and the general conditions that control gameplay, payments, bonuses and disputes. Read these Terms and Conditions carefully before creating an account. Continued access and play on the site constitute acceptance of the rules, any updates posted here and any limits or restrictions applied to your account.

Account responsibilities

Registration and verification

Provide accurate personal details when signing up. You must be 18 or older and complete any identity verification we require before making withdrawals. Failure to verify may delay access to funds and services.

Account security

Keep login details confidential. Notify support immediately if unauthorised access is suspected. Multiple accounts, chargebacks or fraudulent activity may result in account suspension and forfeiture of funds.

Eligibility requirements

Access is limited to jurisdictions where online gambling is permitted. One account per person or household is allowed. By registering you confirm compliance with local laws and eligibility criteria in your jurisdiction.

Acceptable use of the service

Use the platform for lawful, personal gambling only. Do not exploit errors in games or attempt to manipulate game outcomes. Commercial use, automated scripts, collusion or any activity that harms the integrity of the service is prohibited.

Bonus and promotion rules (general principles only)

Bonuses are subject to specific terms. General principles include single welcome package per person, wagering requirements that apply to bonus funds, contribution rules by game type and maximum bet caps while a bonus is active. Abuse or circumvention of promotion conditions may lead to bonus cancellation and loss of winnings.

Deposits and withdrawals

Deposits are available in NZD and multiple currencies via cards, e-wallets, vouchers and crypto. Minimum deposit amounts and available methods depend on your region - typically from NZ$20. Withdrawals require verification and may be processed to the original payment method or via approved alternatives. Processing times vary by method and compliance checks.

Dispute handling

Report disputes to support using the site contact options. We will review claims and may request documentation. Resolution follows the Terms and may include adjustment, reversal or escalation to designated dispute channels where applicable. Decisions are communicated in writing.

Updates to the terms

We may modify these Terms from time to time. Changes take effect when posted on the site or notified to you. Continued use after changes constitutes acceptance. Check this page regularly for updates and consult the account notifications for material changes.